Case Study

How a 350-person company mapped 1,200 processes in 8 days

Industry  Professional Services Employees  350 across 2 offices Duration  8 days Interviews  280 people
Company overview
The context

Two cities, one blind spot

The company had grown to 350 employees split across two offices in different cities. Each site had developed its own way of working: its own tools, its own processes, its own habits. Leadership suspected there were redundancies and friction between the two units, but had no way to see it clearly.

With no unified view of how work flowed across both locations, inefficiencies remained invisible. Teams in one office were solving problems the other had already cracked. And no one knew.

Leadership discussion
The approach

Three phases, eight days, zero disruption

01

Leadership alignment

Two sessions with the executive team to define the audit scope, identify priority domains across both offices, and align on what they needed to see. This set the frame for every interview that followed.

02

AI-powered interviews

280 employees interviewed in parallel by Foaster's AI agents over 5 days, across both locations simultaneously. Every team, every role. Each conversation lasted 45 minutes on average, in the employee's native language.

03

Analysis & restitution

All data synthesized into a comprehensive operational map: 1,200+ processes documented, cross-site redundancies surfaced, bottlenecks ranked by impact, and 42 automation opportunities identified.

280
employees interviewed across 12 departments
1,200+
processes mapped end to end
42
automation opportunities identified
8 days
from kickoff to final restitution
"We suspected there were blind spots between our two offices, but we had no way to see them. In 8 days, Foaster gave us the complete picture. And for the first time, the entire leadership team was looking at the same map."
Chief Operating Officer · 350-person professional services firm